Elavon offers an advanced selection of powerful reporting solutions that deliver the realtime, secure reporting you require. We work hard to understand your unique business needs and tailor a solution that best serves you.
MerchantConnect is our free online reporting tool that allows you to securely monitor your account from any web browser at any time of day. With MerchantConnect, you can display recent deposits, view chargebacks and retrieval requests, access customer support, and more.
Enhanced information is available through MerchantConnect Premium, our most comprehensive, versatile reporting solution. Premium offers access to one year's worth of reporting information from multiple store locations. It features informative interchange qualification reports that summarize your payments, classify qualification rates, and provide insight as to why transactions are downgrading. Data is searchable and can be exported to a spreadsheet or another application for further analysis.
Online Case Management
Elavon's Online Case Management (OCM) solution allows you to easily receive, view, respond to and manage all your chargeback and retrieval activity through this optional service available with our MerchantConnect Premium reporting tool. With the advanced technology of our OCM solution, you have the flexibility to direct how cases are handled, dynamically manage workflow and streamline responses. OCM is a comprehensive workflow management solution that allows you to prioritize and manage case activity.
For retailers with specific reporting requirements, Elavon offers a full roster of custom solutions. You can receive in-depth analysis of virtually any information that you might need, from any time period, in any format. Data can be summarized or detailed through a variety of hierarchies-from chain, to region, to store and to individual batch. Integration with enterprise systems eases overall accounting functions.